These Enfue Customer Terms of Service (these “Terms”) form a binding legal agreement between Enfue Joint Stock Company (“Enfue,” “we,” “our,” or “us”) and the customer entity or individual entering into these Terms (“Customer,” “you,” or “your”).

By (a) executing an order form, proposal, or subscription agreement that references these Terms (each, an “Order Form”), (b) clicking “I Agree” or similar acceptance, or (c) accessing or using the Services, you agree to be bound by these Terms. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization.

1. Definitions

For purposes of these Terms:

• “Affiliate” means any entity that controls, is controlled by, or is under common control with a party.

• “Confidential Information” has the meaning set forth in Section 9.

• “Customer Data” means all data, content, information, and materials uploaded or otherwise provided by or on behalf of Customer through the Services.

• “Documentation” means the technical and functional documentation that Enfue makes generally available to its customers.

• “Order Form” means an executed ordering document, online order, or subscription page issued by Enfue describing the Services purchased, applicable fees, and subscription term.

• “Services” means Enfue’s hosted recruitment and hiring automation platform, including candidate sourcing, hiring workflows, analytics, integrations, and related features, as more fully described in the Documentation.

• “Subscription Term” means the duration of Customer’s subscription to the Services, as specified in an Order Form.

2. Accounts and Access

2.1 Account Creation. To access the Services, Customer must create an account. Customer agrees to provide accurate and complete information when registering and to keep such information current.

2.2 Authorized Users. Customer may permit its employees, contractors, and authorized agents to access and use the Services on Customer’s behalf, subject to these Terms (“Authorized Users”).

2.3 Customer Responsibility. Customer is responsible for:

• Maintaining the confidentiality of account credentials;

• Ensuring Authorized Users comply with these Terms; and

• All activities occurring under Customer’s accounts, whether authorized or not.

2.4 Access Restrictions. Customer will not (and will not permit any third party to):

• Access the Services for competitive benchmarking;

• Share account credentials outside of its organization; or

• Use the Services in violation of applicable law.

Enfue is not liable for any unauthorized use caused by Customer’s failure to safeguard credentials.

3. Orders and Subscriptions

3.1 Orders. Customer may purchase Services through one or more Order Forms. Each Order Form is governed by these Terms.

3.2 Subscriptions. Services are offered on a subscription basis. Each subscription begins on the start date specified in the Order Form and continues for the Subscription Term.

3.3 Renewals. Unless otherwise specified, subscriptions automatically renew for successive terms of equal length unless either party provides at least thirty (30) days’ written notice of non-renewal prior to the end of the then-current Subscription Term.

3.4 Changes. Customer may upgrade or expand its subscription by executing a new Order Form. Fees for additional Services will be prorated for the remainder of the Subscription Term.

3.5 Trial Access. Enfue may provide free or trial access to the Services. Such access is provided “as is” without warranty or support and may be terminated at any time.

4. Fees and Payment

4.1 Fees. Customer will pay all fees specified in the applicable Order Form (“Fees”). Fees are quoted and payable in the currency specified in the Order Form and are non-refundable except as expressly stated in these Terms.

4.2 Invoices and Payment. Unless otherwise stated in the Order Form:

• Fees will be invoiced annually in advance,

• Payments are due within thirty (30) days of invoice date, and

• Late payments may accrue interest at the rate of 1.5% per month or the maximum allowed by law, whichever is lower.

4.3 Taxes. Fees are exclusive of taxes, duties, and similar assessments. Customer is responsible for all applicable taxes related to its purchases (excluding Enfue’s income taxes).

4.4 Suspension for Non-Payment. If Customer fails to pay undisputed amounts when due, Enfue may suspend Services upon ten (10) days’ written notice until payment is received.

5. Customer Data

5.1 Ownership. Customer retains all right, title, and interest in and to Customer Data.

5.2 License to Enfue. Customer grants Enfue a worldwide, non-exclusive, royalty-free license to host, copy, transmit, and process Customer Data solely as necessary to provide the Services.

5.3 Data Responsibility. Customer is solely responsible for the accuracy, legality, and quality of Customer Data and for obtaining all rights and consents necessary for its use within the Services.

5.4 Security. Enfue will maintain reasonable administrative, physical, and technical safeguards designed to protect the confidentiality, integrity, and availability of Customer Data.

5.5 Data Export. Upon request during the Subscription Term, Enfue will make Customer Data available for export in a standard industry format. After termination, Enfue will retain Customer Data for thirty (30) days and then delete it, unless legally prohibited.

6. Privacy and Compliance

6.1 Privacy Policy. Enfue will process personal data in accordance with its Privacy Policy, available at www.enfue.com/privacy-policy.

6.2 Data Processing Agreement (DPA). Where required by applicable law (such as GDPR), Enfue and Customer will enter into a DPA governing Enfue’s processing of personal data on Customer’s behalf.

6.3 Compliance with Law. Customer represents and warrants that its use of the Services, including provision of personal data, will comply with all applicable laws, including data protection and employment laws.

6.4 Third-Party Integrations. Customer may enable integrations with third-party services (e.g., LinkedIn, Google, etc.). Customer acknowledges that Enfue is not responsible for data processing by such third parties.

7. Acceptable Use

7.1 Prohibited Activities. Customer will not (and will not permit others to):

• Use the Services to violate any law, regulation, or third-party rights;

• Upload or transmit harmful code, malware, or spam;

• Interfere with or disrupt the integrity or performance of the Services;

• Attempt to gain unauthorized access to the Services or Enfue’s systems;

• Use the Services to build a competing product or service; or

• Resell, sublicense, or make the Services available to third parties (except to Authorized Users).

7.2 Enforcement. Enfue may suspend or terminate Customer’s access to the Services for violations of this Section, with prior notice where practicable.

8. Intellectual Property

8.1 Enfue IP. Enfue and its licensors retain all rights, title, and interest in and to the Services, Documentation, software, technology, designs, trademarks, and other materials provided by Enfue (collectively, “Enfue IP”).

8.2 License to Customer. Subject to these Terms, Enfue grants Customer a limited, non-exclusive, non-transferable, worldwide license to access and use the Services during the Subscription Term, solely for Customer’s internal business purposes.

8.3 Restrictions. Except as expressly permitted, Customer will not (and will not allow others to):

• Copy, modify, or create derivative works of the Services;

• Reverse engineer, decompile, or disassemble the Services;

• Remove or alter Enfue’s proprietary notices.

8.4 Feedback. Customer may provide suggestions or feedback regarding the Services. Enfue may freely use and incorporate such feedback without obligation.

9. Confidentiality

9.1 Definition. “Confidential Information” means information disclosed by a party (“Disclosing Party”) to the other party (“Receiving Party”) that is marked or reasonably understood to be confidential, including business, financial, technical, or product information.

9.2 Obligations. Receiving Party will:

• Use Confidential Information only for purposes of these Terms;

• Protect it with at least the same degree of care as its own confidential information; and

• Not disclose it to anyone except employees, contractors, or advisors bound by confidentiality obligations.

9.3 Exclusions. Confidential Information does not include information that is:

• Publicly available without breach;

• Independently developed without use of the Disclosing Party’s information;

• Rightfully obtained from a third party without restriction; or

• Required to be disclosed by law (with prompt notice to the Disclosing Party).

9.4 Duration. Confidentiality obligations survive for three (3) years after termination of these Terms.

10. Warranties and Disclaimers

10.1 Enfue Warranties. Enfue warrants that:

• The Services will perform materially in accordance with the Documentation; and

• It will provide the Services using commercially reasonable skill and care.

10.2 Customer Warranties. Customer warrants that:

• It has obtained all rights and consents necessary to provide Customer Data; and

• Its use of the Services will comply with all applicable laws.

10.3 Disclaimers. Except as expressly provided, the Services are provided “as is.” Enfue disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

11. Indemnification

11.1 By Enfue. Enfue will defend and indemnify Customer against third-party claims alleging that the Services infringe such third party’s intellectual property rights, and will pay any damages finally awarded, provided that Customer promptly notifies Enfue, cooperates in the defense, and allows Enfue to control the defense and settlement.

11.2 Exclusions. Enfue’s obligations do not apply to claims arising from:

• Use of the Services in combination with unauthorized third-party products;

• Modification of the Services by Customer; or

• Use of the Services in violation of these Terms.

11.3 By Customer. Customer will defend and indemnify Enfue against claims arising from Customer Data or Customer’s violation of these Terms.

12. Limitation of Liability

12.1 Exclusion of Damages. Neither party will be liable for indirect, incidental, consequential, special, punitive, or exemplary damages, including lost profits, even if advised of the possibility.

12.2 Cap on Liability. Each party’s total aggregate liability under these Terms will not exceed the fees paid by Customer to Enfue in the twelve (12) months preceding the claim.

12.3 Exceptions. The limitations in this Section do not apply to a party’s indemnification obligations or breach of confidentiality.

13. Term and Termination

13.1 Term. These Terms commence on the Effective Date and remain in effect until all subscriptions have expired or been terminated.

13.2 Termination for Cause. Either party may terminate these Terms with written notice if the other party:

• Materially breaches these Terms and fails to cure within thirty (30) days of notice; or

• Becomes insolvent, bankrupt, or subject to liquidation proceedings.

13.3 Effect of Termination. Upon termination:

• Customer’s right to access the Services ends immediately;

• Enfue will make Customer Data available for export for thirty (30) days; and

• Each party must return or destroy the other’s Confidential Information.

13.4 Survival. Sections relating to fees, confidentiality, indemnification, limitation of liability, and governing law survive termination.

14. Governing Law and Dispute Resolution

14.1 Governing Law. These Terms are governed by the laws of Singapore, without regard to conflict of law principles.

14.2 Arbitration. Any dispute will be finally resolved by binding arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with its rules. The arbitration will be conducted in English, seated in Singapore, by one arbitrator.

14.3 Injunctive Relief. Either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or Confidential Information.

15. General Provisions

15.1 Assignment. Customer may not assign these Terms without Enfue’s prior written consent. Enfue may assign without restriction.

15.2 Force Majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control (including natural disasters, internet failures, or government actions).

15.3 Entire Agreement. These Terms, together with all Order Forms, constitute the entire agreement between the parties and supersede all prior agreements.

15.4 Severability. If any provision is held invalid, the remainder of the Terms will remain in effect.

15.5 Waiver. Failure to enforce a provision does not constitute a waiver.

15.6 Notices. Notices must be sent in writing to the addresses or emails specified in the applicable Order Form, and are deemed received when confirmed by written acknowledgment.

15.7 Independent Contractors. The parties are independent contractors. These Terms do not create a partnership, joint venture, or agency relationship.